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Returns and refunds

If we can't use your photo. If our production team finds a problem with your photo and we can't get a usable one from you, we'll refund you in full, and nothing will be printed.

If something is wrong with your kit

If your kit arrives damaged, with the wrong colours, or not as described, please tell us within 14 days of delivery: reply to our email with a photo. We'll remake it or refund you, your choice. You don't need to send the kit back. This doesn't limit your legal rights. Screens show colours a little differently from paint.

Changed your mind

Your kit is made to order from your photo by our production partner. You can cancel for a full refund until that day's batch of orders goes to our production partner. We send one batch a day. Email [email protected] as soon as you can. After that, tell us and we'll do what we can, but we can't promise a change-of-mind refund once your kit is in production.

Lost parcels

If your tracking hasn't moved for 15 working days, email us and we'll send a replacement or refund you.

How refunds are paid

To your original payment method. Banks can take a few days to show them.

Your rights

This page doesn't limit your rights under New Zealand's Consumer Guarantees Act or Australian Consumer Law.

Questions? [email protected]