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Terms of Sale

Who we are. These terms are between you and Brushsake, a sole trader business in New Zealand. Contact: [email protected].

What you're buying. A framed paint-by-number kit made to order from the photo you upload: a numbered canvas printed from your photo, in the frame option you choose at checkout. The page for the kit lists what's in it. Because each kit is made from your photo, it is a custom product.

Your order. When you pay, we email you an order confirmation. That's when your order is accepted. The preview you see when you order is indicative only: our production partner prepares the final design from your photo, and it may differ slightly from the preview. If we need a better photo, we'll email you.

Prices and payment. Prices are shown in NZ$ or A$ at checkout and are the full price of your kit with delivery to a New Zealand or Australian address. You pay in full when you order, by card through Stripe. We don't see or store your card details.

Your photo. You tell us you own the photo or have permission to use it to make a kit. We use your photo only to prepare and make your order, and we pass it to our production partner for that purpose. We may decline or refund an order if we can't use the photo (for example, it's too small or blurry) or if we believe we shouldn't print it. If we can't get a usable photo from you, we'll refund you in full and nothing will be printed. Your photo stays yours. How we store and delete it is in our Privacy statement.

Making and delivery. Your kit is made to order by our production partner overseas and shipped direct to you in New Zealand or Australia. Delivery takes longer than a local order and we don't promise a delivery date. See Delivery.

Cancelling, faults and refunds. See Returns and refunds. In short: you can cancel for a full refund until that day's batch of orders goes to our production partner, and if your kit arrives damaged, with the wrong colours or not as described, tell us within 14 days of delivery and we'll fix it or refund you.

Your rights. Nothing in these terms limits your rights under New Zealand's Consumer Guarantees Act or Australian Consumer Law. Where those laws give you a remedy, you keep it.

Colours. Screens, printing and paint all show colour a little differently. That's normal and isn't a fault in itself.

Changes. We may update these terms. The terms shown when you place your order are the ones that apply to that order.

Law. These terms are governed by New Zealand law. If you live in Australia, you also keep the rights Australian Consumer Law gives you.

Questions? [email protected]

Last updated: 15 November 2026.